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Due to COVID-19 and USPS delays, please allow extra time for shipments to be delivered. Learn More About Shipping

FAQ

  • Temporarily, for domestic orders over $22, standard shipping is free. For domestic orders under $22, standard shipping is $4.50. Customers also have the option of paying for expedited shipping at checkout. **Please note that depending on your location, FedEx and other expedited carriers may not make deliveries on Saturday and/or Sunday.**

  • Orders of $150 or more ship for free to Canada, and include customs and duties. Orders for less than $150 shipping to Canada cost $10-$15 and include customs and duties.  Shipping times are approximately 2-4 weeks, though with the current COVID-19 crisis some shipments are taking longer.

    Due to ongoing delays and problems with international shipping, we have made the decision to only ship to the United States and Canada for the time being.  We will continue to evaluate international shipping options, and hope to eventually be able to provide better service for our international customers.

    Most of our products are available from Cult Beauty, which does provide worldwide shipping.  Please review the Cult Beauty site for more information about their shipping policies.

  • For orders shipping to Canada, customs, duties, and taxes are included in the shipping costs.

    Due to ongoing delays and problems with international shipping, we have made the decision to only ship to the United States and Canada for the time being.  We will continue to evaluate international shipping options, and hope to eventually be able to provide better service for our international customers. Most of our products are available from Cult Beauty, which does ship worldwide.  Please review the Cult Beauty site for more information about their shipping and customs policies.

  • Orders are packaged and shipped from our warehouse in Iowa. Orders placed on non-holiday weekdays by 2:30pm Eastern will ship the same day.  Orders placed after that time will ship the following business day.  During peak times, orders may take 1 to 2 days to ship.  **Order processing and delivery times may be slower currently, due to the impact of COVID-19.**

  • Domestic orders via jordansamuelskin.com are shipped via USPS. On average, orders take 3-7 days once dispatched. For an additional cost you can also choose USPS Priority Mail or FedEx Overnight for faster delivery.  

    Please note that depending on your location, FedEx and other expedited carriers may not make deliveries on Saturday and/or Sunday.

    **Order processing and delivery times may be slower currently, due to the impact of COVID-19 and postal delays.**

  • We primarily use USPS for shipments, so you can try cutting and pasting the tracking number into their site. You may also contact customer service at customserservice@jordansamuelskin.com. It may take up to 24 hours for tracking results to show.

  • Unfortunately, due to the production costs and minimums required for sample sizes we will not always have samples available.

  • We strongly, strongly recommend introducing our products (and any skin care products) one at a time so that you can tell whether that particular product works for your skin.  If you start several new products at once, you will not be able to tell what is working and what is not.  Jordan talks more about adding products to your routine this in this video.

  • To make sure you get the most from your Jordan Samuel Skin products we recommend that you use them within 12 months after opening.

  • Our products are mainly unscented, without using any synthetic fragrance or even essential oils. The After Show Treatment Cleanser and the Olio per il Corpo are the only scented products, and that is through the use of aromatic plant extracts.

  • We do not test our products on animals, and are Leaping Bunny approved.

  • If you go to the Jordan Samuel Skin YouTube channel you can find in-depth videos of everything you need to know about Jordan Samuel Skin!

  • Jordan Samuel Skin products are available on our site and on Cult Beauty, which ships worldwide.  Please consult their site for more information.  There are no other authorized retailers and we cannot guarantee any products purchased anywhere else.

  • Orders shipped to Georgia, Illinois, Iowa, Kansas, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Virginia, and Washington state will be charged sales tax based on their location. All other states and eligible counties are not charged tax by Jordan Samuel Skin.

  • Due to health and hygiene considerations, all opened and used items cannot be returned or exchangedItems missing their original shrink-wrap or foil seal cannot be returned.  (Note that the Granita di Caffè Body Scrub does not currently come with shrink-wrap; all other products have wrap or a seal.)  If you have a particular allergy or sensitivity you are concerned about, please let us know.

    Jordan Samuel Skin will accept returns on unused and unopened products in their original condition with shrink-wrap and/or foil seal within 30 days from delivery date. Shipping costs are not refunded, and customers are responsible for the cost of return shipping.  Please notify customerservice@jordansamuelskin.com to process an unopened return.

    Damage/defects and losses are dealt with on a case-by-case basis. Please save your package and contact us within 48 hours of delivery. Jordan Samuel Skin will make every effort so that you are happy with your purchase.

    Jordan Samuel Skin products purchased through any other retail or online location cannot be returned through jordansamuelskin.com.

  • Please contact us ASAP at customerservice@jordansamuelskin.com so we can make your order right! PLEASE NOTE: Due to most of the ingredients being truly natural you may notice a slight variation in each batch of product (e.g., color, scent, texture, viscosity).