Jordan Samuel Skin.com will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs on either end are not refunded.

Due to health and hygiene considerations, all opened and used items can not be returned or exchanged. If you have a particular allergy or sensitivity you are concerned about, please let us know.

Damage/defects and losses are dealt with on a case by case basis. Please save your package and contact us immediately. Jordan Samuel Skin will make every effort that you are happy with your purchase. It is the buyers responsibility to send back the damaged or defective product to receive a refund. Shipping charges of the incoming damaged item will be reimbursed once received.

Please note: For damaged items they must be reported to info@jordansamuelskin.com within 48 hours of delivery to be eligible for a refund.

Jordan Samuel Skin products purchased through any other retail or online location can not be returned through JordanSamuelSkin.com