JordanSamuelSkin.com will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs on either end are not refunded. Any sale items are final sale.

Due to health and hygiene considerations, all opened and used items cannot be returned or exchanged. If you have a particular allergy or sensitivity you are concerned about, please let us know.

Damage/defects and losses are dealt with on a case-by-case basis. Please save your package and contact us immediately. Jordan Samuel Skin will make every effort so that you are happy with your purchase. It is the buyer's responsibility to send back the damaged or defective product to receive a refund. Shipping charges of the incoming damaged item will be reimbursed once received.

Please note: Damaged items must be reported to customerservice@jordansamuelskin.com within 48 hours of delivery to be eligible for a refund.

Jordan Samuel Skin products purchased through any other retail or online location cannot be returned through JordanSamuelSkin.com.