Shipping & Returns
Orders are packaged and shipped from our warehouse in Iowa. Orders placed on non-holiday weekdays by 2:30pm Eastern will ship the same day. Orders placed after that time will ship the following business day. During peak times, such as the holidays, orders may take 1 to 2 business days to ship. **Order processing and delivery times may be slower currently, due to the impact of COVID-19.**
INTERNATIONAL ORDERS (other than Canada): Due to ongoing delays and problems with international shipping, we have made the decision to only ship to the United States and Canada for the time being. We will continue to evaluate international shipping options, and hope to eventually be able to provide better service for our international customers. Most of our products are available at Cult Beauty (cultbeauty.com), who do ship worldwide. Please consult their website for more information.
CANADA ORDERS: Customs fees, duties and taxes are included in the shipping costs.
Due to health and hygiene considerations, all opened and used items cannot be returned or exchanged. Items missing their original shrink-wrap or foil seal cannot be returned. (Note that the Granita di Caffè Body Scrub does not currently come with shrink-wrap; all other products have wrap or a seal.) If you have a particular allergy or sensitivity you are concerned about, please let us know.
Jordan Samuel Skin will accept returns on unused and unopened products in their original condition with shrink-wrap and/or foil seal within 30 days from delivery date. Shipping costs are not refunded, and customers are responsible for the cost of return shipping. Please notify firstname.lastname@example.org to process an unopened return.
Damage/defects and losses are dealt with on a case-by-case basis. Please save your package and contact us within 48 hours of delivery. Jordan Samuel Skin will make every effort so that you are happy with your purchase.
Jordan Samuel Skin products purchased through any other retail or online location cannot be returned through jordansamuelskin.com.