Order Processing and Shipping: Please allow 1-2 Business days for most orders to process.
Domestic Shipping is $4.50 flat rate and is sent out via USPS First Class mail. USPS First Class mail takes an average of 3-5 business days to arrive. You can also upgrade to USPS priority mail or FedEx overnight for an additional cost. International orders are shipped via USPS first class international mail and can take up to 5 weeks for delivery.
International Orders: At this time our international shipping charges do NOT include customs payments, which may be required in your country. If your country requires customs payments, those payments are 100% the responsibility of you, the buyer, and will be due when the shipment arrives in your country. We value our international customers are looking into other arrangements for international shipping, and hope to have a new system in place soon. Thank you for your patience while we work to improve the international shopping experience.
Jordan Samuel Skin.com will accept returns on unused and unopened products within 14 days from delivery date. Shipping costs are not refunded. Any Sale items are always final sale.
Due to health and hygiene considerations, all opened and used items can not be returned or exchanged. If you have a particular allergy or sensitivity you are concerned about, please let us know.
Damage/defects and losses are dealt with on a case by case basis. Please save your package and contact us immediately. Jordan Samuel Skin will make every effort that you are happy with your purchase.
Jordan Samuel Skin products purchased through any other retail or online location can not be returned through JordanSamuelSkin.com